Avaya Experience Platform

Pricing & packages

Choose from Digital, Voice, or All-Media packages, or create your own unique solution.

Choose your experience:

Match each user to the right experience. Your solution can include multiple packages.

Digital

$35

user/month

Contact sales

Deliver a consistent digital experience for every customer.

  • Unlimited email, web chat, text messaging​*
  • Bring your own digital channel​
  • AI-powered self-service automation​
  • Intelligent routing​
  • Conversational AI
  • Customer journey intelligence​
  • Customizable employee and supervisor desktop​
  • Avaya desktop embedded in your CRM​
  • Back office integrations
  • Visual workflow orchestration​
  • Bring your own chatbot​
  • Powerful reporting and analytics

* Additional charges may apply based on usage

Voice

$60

user/month

Contact sales

Give customers the voice experience they expect—and more.  

  • Inbound voice​
  • Preview outbound dialing
  • AI-powered self-service automation​
  • Intelligent routing​
  • Conversational AI​
  • Voice recording​
  • Customer journey intelligence​
  • Customizable employee and supervisor desktop​
  • Avaya desktop embedded in your CRM​
  • Back office integrations
  • Visual workflow orchestration​
  • Bring your own voice bot​
  • Powerful reporting and analytics

Create your own

Let us create a solution that meets your unique business needs.

Contact sales

Tell us what you need

  • Bots
  • Knowledge Management
  • Text Analytics​
  • Biometrics and Security​
  • Gamification​
  • Communications Platform as a Service
  • Vertical Solutions
Pricing shown is based on 200-399 named users over a three-year term. Please contact Avaya Sales for concurrent user pricing.

What customers are saying:

Check out Avaya Experience Platform ratings from independent review site TrustRadius.

Incentivized Review
Feb 27, 2024

I have looked at other systems for offsite locations and Avaya's integration between multiple sites is the best and most cost-effective. The... 

Avaya is great for VoIP setup, maintenance, and deployment in a highly evolving area. 

Support is always available when needed as well as being able to ask questions about different issues that might arise. 

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Avaya OneCloud CCaaS 's ability to route and reroute call traffic to meet our needs has been a game changer. 

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