Connect your employees to your customers across the channels they use most.
Automate and personalize business processes with prebuilt or customized apps.
Call, meet, message, and more—all in one app.
Connect people, tasks, tools, and more in a customizable app built for immersive collaboration.
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See what’s next for your full-featured call center.
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Take collaboration, both inside and out, to the next level.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
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Contact Center
Deliver a great customer experience.
Whether you’re running a contact center on- premises—like your Avaya Call Center Elite—or ready to move fully to the cloud, we make your innovation journey easy. Avaya Experience Platform is a public cloud solution designed to help companies of all sizes innovate without disruption, bringing new features and functions to customers and employees. With Avaya Experience Platform Connect, you can add best-in-cloud technologies onto your Avaya Call Center Elite. This hybrid approach is like none in the industry. It’s additive innovation—take advantage of new capabilities as they become available with zero downtime updates.
Get ready for Avaya ENGAGE 2024 in downtown Denver, Colorado. This year we’re raising the bar on CX to deliver ROI. We’re exploring more beneficial human and AI interactions. And we’ll be bringing down the house with keynotes and product roadmaps.
Give agents what they need to make every customer feel like they matter most—all in a single desktop view.
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Choose from Digital, Voice, or All-Media packages, or create your own unique solution.
Work with us to create a solution that meets your unique business needs.
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Check out Avaya Experience Platform ratings from independent review site TrustRadius.
Understanding Contact Center as a Service—CCaaS.
Learn how Avaya Experience Platform, a CCaaS solution, gives your customers the best possible experience while giving your business the freedom to choose the technology you need, when you need it.
Bring together the best of communication and collaboration. When you add Avaya Cloud Office to Avaya Experience Platform, you’ll see empowered teams providing personalized attention and immediate satisfaction to customers.
With Avaya Experience Platform running on Google Chromebooks, ensure seamless deployments, simpler onboarding of new agents, and effortless lock down of your contact center apps when a security threat arises.
Find out how Avaya Experience Platform can transform your contact center.