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Avaya Experience Platform

Deliver a great customer experience.

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Choose your path to contact center innovation.

Whether you’re running a contact center on- premises—like your Avaya Call Center Elite—or ready to move fully to the cloud, we make your innovation journey easy. Avaya Experience Platform is a public cloud solution designed to help companies of all sizes innovate without disruption, bringing new features and functions to customers and employees.   With Avaya Experience Platform Connect, you can add best-in-cloud technologies onto your Avaya Call Center Elite. This hybrid approach is like none in the industry. It’s additive innovation—take advantage of new capabilities as they become available with zero downtime updates.  

Elevate every experience to unforgettable.

Get ready for Avaya ENGAGE 2024 in downtown Denver, Colorado. This year we’re raising the bar on CX to deliver ROI. We’re exploring more beneficial human and AI interactions. And we’ll be bringing down the house with keynotes and product roadmaps.

Register nowFive more reasons to attend Avaya ENGAGE
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Capabilities to create deeper relationships.

Give agents what they need to make every customer feel like they matter most—all in a single desktop view.

  • AI Speech Analytics and Noise Removal: Help agents and customers find a quicker, clearer path to resolve each call.
  • Attribute-Based Routing: Ensure every customer is matched with the agent best suited to their needs.
  • Workforce Engagement tools: Empower agents to be their best with in-call monitoring and live coaching. Give supervisors the tools they need to be effective coaches.
  • Automation and self-service: Give customers the freedom to choose their experience. Reduce repetitive and routine calls for agents.
Explore capabilities

Connect customer service across every touchpoint.

Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.

Explore pricing:

Choose from Digital, Voice, or All-Media packages, or create your own unique solution.

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All Media


Create your own solution.

Work with us to create a solution that meets your unique business needs.

What customers are saying:

Check out Avaya Experience Platform ratings from independent review site TrustRadius.

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Understanding Contact Center as a Service—CCaaS.

Learn how Avaya Experience Platform, a CCaaS solution, gives your customers the best possible experience while giving your business the freedom to choose the technology you need, when you need it.

Find out how Avaya Experience Platform can transform your contact center.

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