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With Avaya, you can
innovate without disruption

Wow your customers—without fracturing day-to-day operations.

See what happens when cloud innovation flows at your pace.

To engage with customers across more touchpoints, you need to innovate. The cloud can deliver what you need, but maybe you aren’t ready for a full-cloud solution. Avaya’s hybrid cloud options let you move at your pace. Start by just adding cloud capabilities to your on-premises platform. Or take a faster path to the cloud with an environment that’s built just for you.

Elevate every experience to unforgettable.

Get ready for Avaya ENGAGE 2024 in downtown Denver, Colorado. This year we’re raising the bar on CX to deliver ROI. We’re exploring more beneficial human and AI interactions. And we’ll be bringing down the house with keynotes and product roadmaps.

Register nowFive more reasons to attend Avaya ENGAGE

Avaya’s paths to hybrid cloud.

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On-premises solutions, meet cloud.

Deliver an enriched customer experience by adding a cloud-based solution to what you already have—like Avaya Aura Platform. No need to rip and replace.

Layer on innovations of the Avaya Experience Platform. Let customers connect how they want. Give employees all the tools to meet customers’ needs.

Your cloud, your way.

First, transition your current on-premises platform to Avaya Enterprise Cloud. You keep the familiar Avaya solution you have now—such as Avaya Aura Platform and Avaya Call Center Elite— just in a dedicated instance on Microsoft Azure, the market-leading cloud that delivers savings, scalability, and security. There’s no disruption for customers and no training needed for employees.  

Next, easily modernize your customer experience by adding Avaya Experience Platform capabilities.

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Let our ACES expert staff help you innovate.

The Avaya Customer Experience Services team uses a meticulous process of analysis, design, and implementation to help you achieve new cloud-based customer experiences while maintaining operational continuity.

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Add our expertise to your team.

Let us help keep you up-to-date and running smoothly on the back end, so you can focus on pushing your business forward.

Cloud innovation research & resources:


Seeds of success—Cultivating innovation and growth with Avaya Cloud Office

With 31 U.S. locations and global distribution, Seneca Foods has a consistent, reliable, and inclusive communications solution,...

Watch video


Migrating to Avaya Enterprise Cloud without disrupting lifesaving work

See how a healthcare non-profit chose their journey and benefitted from moving to a private cloud. 

Watch video


Navigating on-premises & hybrid contact centers

Metrigy research shows companies migrating to cloud capabilities--while still running current on-premises solutions.

Read the white paper


See how to innovate your way

Don’t compromise to gain functionality you need. With Avaya, add cloud-based capabilities to your existing infrastructure.

Open the eBook


Avaya delivers cloud CX with a continued commitment to on-premises customers

One size does not fit all, Avaya gives you choices.

Read the blog


The new hybrid cloud playbook

Avaya talks with Aragon Research about why enterprises should consider hybrid cloud when innovating their communications.

Listen to the podcast


Stop debating about cloud—go hybrid

Take a path that doesn’t break what you have, putting customer relationships and business at risk.

Read the blog

Analyst Report

Gartner on cloud strategy vs. cloud adoption plan

A cloud strategy answers what is needed and why, a cloud adoption plan explains how and when transition occurs.

Read the report


Why enterprises need innovation without disruption

Deliver continuous innovation without requiring a platform change.

Read the blog

Start a hybrid cloud upgrade.

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