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Avaya Communications APIs

Making personalized experiences possible

Smiling businesswoman sitting with feet up on desk using wireless technologies

Communications APIs solutions for your business.

With Avaya Communications APIs, you simplify and speed up your business processes by easily integrating powerful AI capabilities and data-driven automation into your enterprise’s workflows—without having to rip out your existing infrastructure. Leverage text messages, calls, and chatbots to deliver in-the-moment, personalized experiences.

Avaya continues to break new ground, shaping the way communications and collaboration technology addresses the future of work with enhanced customer and employee experiences.

Mary Wardley, VP Customer Care and CRM, IDC

Avaya offers tools to its customers that can create custom, yet highly flexible solutions for employees and customers. The scalability and reliability of these tools facilitate the transitions from idea to proof-of-concept to full production with ease. 

Dave Michels, Principal Analyst, TalkingPointz

We could only have done this with Avaya. Anything else would have taken an unacceptably long time, carried too much cost, reduced operational capacity at the edge, or compromised the quality metrics our customer needs to deliver. 

Frank Plummer, Manager of IT Telecommunications, Nebraska Medicine

Implementing innovative customer experience journeys.

Woman working in home office

IDC looks at how enterprises are using communications APIs to provision multi-channel journeys that keep up with customer preferences. Learn about the benefits of communications APIs, growing trends, and how to evaluate the best vendor for your business.

Real-world success story:

Harris County Public Health increases COVID-19 case investigations by 25%

Using communications APIs, the county creates a cloud-based notification solution as part of their Case Investigation and Contact Tracing program.

Harris County Public Health increases COVID-19 case investigations by 25%

Learn more about communications APIs:


Transitioning to the new world of hybrid work

In this episode of "The Experience" podcast, Avaya's Karen Hardy and Zeus Kerravala of ZK Research discuss how hybrid...

Listen to the podcast


Staying competitive depends on forward progression

With Avaya, analysts at Frost & Sullivan explore integrated cloud communications enabled by Avaya Cloud Office.

Explore the resources

Fact Sheet

Curbside notification for business

Give customers more buying options: add the security and convenience of ordering online and picking up curbside.

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