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your business

Explore package options and find out what works best for you.

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Monthly

Annually SAVE UP TO 16%

# of Users

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Essentials

1399801215441

user/month

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  • Unlimited inbound minutes
  • 100 inclusive regional outbound minutes per user
  • Mobile and desktop apps (iOS®  and Android™)
  • Team messaging
  • Document sharing
  • Call Logs
  • 24/7 Customer Support

Standard

1399801215892

user/month

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Everything in Essentials PLUS

  • 500 inclusive regional outbound minutes per user*
  • On-demand call recording
  • Video meetings with up to 100 participants
  • Internet fax
  • Unlimited audio conferencing
  • Multi-Level IVR
  • Up to 24-hour meeting duration
  • Quality-of-service reports
  • Popular integrations including Office 365, G Suite, Slack, and more

*Upgrade to unlimited regional outbound calling for €12 per user/month

Ultimate

1399801306210

user/month

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Everything in Premium PLUS

  • 2000 inclusive regional outbound minutes per user*
  • Device status reports
  • Device status alerts
  • Unlimited storage

*Upgrade to unlimited regional outbound calling for €12 per user/month

Compare plans

Essentials

10.99

Standard

16.99

Ultimate

33.99

Product features

Business phone and free numbers

i

One business phone number included for calling, team messaging and video meetings access.
Each user gets a dedicated phone number at no additional cost.

Inclusive inbound minutes

i

Does not apply for non-geo and free-phone numbers

Unlimited
Unlimited
Unlimited
Unlimited
Inclusive domestic & EMEA regional outbound minutes per user

i

Inclusive outbound minutes are per user. User minutes are pooled together to be consumed across an entire account. Outbound calls are limited to Germany, France, Netherlands, UK, Switzerland, Ireland, Spain, Sweden, Denmark, Finland, Norway, Belgium, Austria, Portugal, Italy, Israel, Luxembourg, Czech Republic, Romania, Poland, Slovakia, Hungary, Croatia, South Africa, Greece, Estonia, Slovenia, Lithuania.
Mobile minutes are not available for these countries: Czech Republic, Hungary, Israel, Slovakia.

100
500
1000
2000
Visual voicemail

i

Easily view voicemail messages in a list on your screen so you can browse the list to find the message you want to hear, no matter where it falls in the list.

Team messaging

i

Collaborate more effectively with colleagues, clients, and contractors with team messaging, task assignment, calendar sharing and more. Also, utilize out-of-the-box integrations with Jira, Asana, Box, G-Drive, OneDrive and more.

Document sharing

i

Access documents and files stored on the computer or your Google Drive, Box, OneDrive and Dropbox accounts and easily share them with your team members.

Call management and phone system administration

i

Sophisticated call management, enabling you to configure your phone system across entire company, regardless of location or device. Optimize communication with custom admin and user configurations online or using mobile app.

Call management features include:

•Answering rules      •Call forwarding
•Call transfer            •Call screening
•Call flip                   •Call logs
•Presence                 •Notifications
•Shared lines          •Call park
•Intercom                •Paging

Mobile apps for iOS® and Android™

i

Whether you're an Apple® or Android™ user, you can use your smartphones and tablets to make and receive calls, join and host meetings, team message co-workers and partners, send and receive faxes and texts, set up and join conferences, and configure phone system settings, notifications, and voicemail.

High-definition (HD) voice

i

To consistently deliver the highest HD quality possible, Avaya Cloud Office utilizes the Opus Interactive codec for audio and video, as well as the G.722 codec for audio.

Call log reports

i

Get a complete record of all your inbound and outbound calls and faxes. View the name of the caller, the number or extension dialed, as well as the time, date, and duration of the call.

Phone rental options: desk and conference phones

i

Rent any desk phone or conference phone for a low monthly price.
Contact sales for details and pricing.

24x7 support

i

Unlimited chat and phone support.

Implementation and Training

i

Get up and running quickly with implementation and training, we’ll take you few the key features so you can make the most of our service from the very start.

Voicemail transcription

i

Automatically convert voicemail messages into text form so users can screen messages easily and respond to the most important call first. Available in English and French

Internet fax

i

Send and receive faxes from your computer, mobile device, Microsoft Outlook®, cloud storage providers (such as Dropbox™), and more. Each fax consumes an outbound minute.

Voicemail to email attachment

i

Receive voicemail messages as attachments to email notifications.

Unlimited audio conferencing

i

Host an unlimited number of audio conference calls, with up to 1,000 attendees per conference.

Each user gets unique host and participant access codes.

Video meetings and participants

i

Hold video meetings with screen sharing, in-meeting public and private chat capabilities—anytime, anywhere, on any device.

Up to 100
participants
Up to 200
participants
Up to 200
participants
High-definition (HD) video

i

Avaya Cloud Office delivers crystal clear HD quality video and voice.

Quality of Service Reports

i

Gain the ability to proactively review overall Avaya Cloud Office system health and diagnose quality issues impacting users. A holistic overview of quality measured by location, endpoint, codec, ISP, and more enables easier monitoring and faster troubleshooting.

Popular integrations including 365, G Suite, Slack and more

i

Avaya Cloud Office offers the largest ecosystem of integration apps in the communications and collaboration space to maximize productivity and efficiency.

Multi-level auto attendant

i

Answer callers automatically with customized greetings, and ensure every call is directed to the right employee or department.

Call recording

i

Automatic call recording: Set your Avaya Cloud Office phone system to automatically record inbound and outbound calls for individual users or inbound calls for departments.

On-demand call recording: Allows Users to manually record phone calls anytime using an IP Phone provisioned with Avaya Cloud Office, Forwarding Number, or Avaya Cloud Office Phone for Mobile.

On-demand
Automatic
Automatic
Single Sign-on

i

Users can log in to Avaya Cloud Office automatically with their corporate credentials. Reduce the IT cost of assisting in password recovery and benefit from a central authentication point that securely accesses your Avaya Cloud Office service from any device.

Multi-site admin and management

i

Get the flexibility to manage and support your branch offices based on their unique operational needs.

Up to 8 digits extensions with site codes

i

Simplified inter and intra-site dialing for customers with multiple locations

Hot Desking

i

Allows users to log in to shared phones to access their own Avaya Cloud Office extensions, voicemail and greetings, and other features.

Call Monitoring

i

Train and coach your team by listening in on calls. If necessary, join or even take over the conversation.

Advanced call handling including Whisper, Barge and more

i

Advanced call management controls (monitor, whisper, barge, takeover) to allow authorized users to listen in on employee calls with clients to monitor the conversation, provide coaching, and facilitate discussion.
Other features include overflow call queues, user groups, role-based access control with customized roles/permissions.

Real-time Analytics

i

Gain real-time insights into your Avaya Cloud Office system and gather business-relevant data, alerts and reporting metrics.

Popular CRM integrations with Salesforce, Zendesk and more

i

Bring the functions and features of Avaya Cloud Office into your business apps such as Salesforce, Zendesk, Microsoft Dynamics, ServiceNow etc.

Industry-specific integrations with Canvas, Smarsh, and more

i

Bring the functions and features of Avaya Cloud Office into your vertical's business apps such as Canvas, Smarsh, etc.

Developer Platform and Custom Integrations

i

Avaya Cloud Office APIs let you create your own custom applications and seamlessly integrate business communications into your key business processes, so you can automate workflows, drive efficiency, and gain valuable insight from communications data.

Device Status Reports

i

Monitor hard phone registration status globally and gain visibility into your devices' history.

Device Status Alerts

i

Set up automated monitoring rules and receive notifications when devices are offline.

Unlimited Storage

i

Store an unlimited* amount of documents, spreadsheets, presentation files, contracts, invoices, images, videos, recordings.
*Retention period applies.

Easy add-ons

Additional local numbers

From €3/user per month

€3

Per User/Month

International virtual numbers

Starting at €3.99/user per month

€3.99

Per User/Month

Additional international
free-phone numbers

Starting at €9.99 per month + €16.99 one time fee

€9.99

Per Month

Avaya Cloud Office Rooms

€36 per room/month or €360 annually

€36

Per Room/Month

Unlimited regional outbound calling

€12 per user/month for EMEA regional calls (min. 20 users)

€12

Per User/Month

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