Connect your employees to your customers across the channels they use most.
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Call, meet, message, and more—all in one app.
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Services
Innovation that doesn’t stop at integration
You envision connecting the systems and apps you use every day, achieving smarter, smoother workflows throughout your business. But greater connectivity also has the potential to bring errors and vulnerabilities—processes evolve, APIs break, and security risks emerge. Without focused time and resources, going forward can be daunting. Let Avaya help. We provide the people, processes, and know-how you need to enhance your environment and build the experiences your customers expect.
With the right support, you can create faster workflows, strengthen security, improve data handoff accuracy, and deliver innovative new services.
Building meaningful experiences means staying ahead of change. Avaya Hybrid Cloud Services provides ongoing development, security, and resources from a team of experts.
Accelerate innovation securely and efficiently. The possibilities for greater connectivity and next-generation workflows are limited only to what you can imagine.
CRM integration
Standardize integration between Avaya web clients and CRM platforms. Enhance customer experience, reduce churn, and predict customer behavior.
Presence routing with Microsoft Teams
Automatically forward incoming calls or activate voicemail when the user is in a Microsoft Teams meeting.
Automated logoff
Automatically log off employees when they leave the building or at a specified time.
Explore an innovative solution developed by Avaya and Journey.ai that ensures unparalleled security and operational effectiveness for contact centers. Journey’s Biometric Authentication makes passwords obsolete, replacing them with unique biometric safeguards for each agent.
Talk to us about connecting your apps and workflows.